Archive for July 23, 2018

How to Make Your Guests Comfortable in Your Hotel and Exceed Their Expectations

Written by admin on July 23, 2018. Posted in Uncategorized

Without guests, your hotel wouldn’t be successful or even functioning, for that matter. Since it’s so crucial to keep them around, there are many ways to keep them coming back and comfortable. Let’s take a look at a few things you should do.

Keep Your Rooms in Good Shape

While this one may seem obvious, there are so many hotels out there with poor reviews stating their guest rooms were dirty and unfinished. If you want to avoid having anyone talking poorly about your hotel, make sure your rooms are spotless. This means that from the moment a guest walks into the building, they should feel clean and comfortable. Have your cleaning team frequently vacuum the hallways, check the rooms for bedbugs, and let you know if there are any problems with your furniture.

If your furniture is outdated or simply isn’t comfortable for guests to relax in, you’re going to need to change things up. You might need to purchase some commercial sleep chairs, commercial sofa beds, a queen sleeper sofa, or a new loveseat. To save yourself a bit of money on these comfortable pieces of furniture, reach out to a furniture wholesaler. Furniture wholesalers will bundle a certain about a sofas and living room sets for a great price. Consumer furniture and bedding spending in the United States reached $102 billion in 2015 and is expected to keep growing until 2020. With wholesale furniture, you don’t have to spend that much.

Use the Three-Pronged Response When Dealing with a Customer Problem

In the customer service world, many employees may feel the need to avoid conflict as a way to please their guests. But what you might not realize is that most guests want their problems to be acknowledged head-on rather than avoided. Sit down with your employees and teach them the three-pronged response system. These three prongs are acknowledge, empathize, and offer resolution. So if a customer were to come up to the front desk complaining about how the air conditioning doesn’t work, your employee should acknowledge their problem, tell them how sorry they are that this is happening, and either offer them a discount or a new room.

Recognize Customers that Keep Coming Back for More

If you notice some guests returning time and time again, you’re clearly doing something right. And when a customer is rewarded for staying with you repeatedly, they’re going not going to want to stay anywhere else. You can offer them discounts, perks, and other physical rewards. Or you can go a step above and greet them at the desk with a “Hello and welcome back, Mr. Roberts”. They will feel special and know that they’re being taken care of.

So how do you exceed your guests expectations and make them comfortable? Each of the tips listed about should help you out with that. And if you’re in sore need of new furniture, it could be time to get a furniture wholesaler on the line.

3 Tips For Sticking To Your Kitchen Remodeling Budget

Written by admin on July 23, 2018. Posted in Uncategorized

Setting a budget for your kitchen remodeling plans isn’t always easy, especially if you’re dreaming of a massive overhaul with all new appliances. While kitchen remodeling projects do vary greatly in price, there are several ways experts say you can cut costs while still achieving the glamorous look of a kitchen you just can’t wait to cook in. Here are just a few pro tips for cutting back costs on your kitchen remodeling plans.

Choose Everything Early

One place many homeowners go wrong that can cause them to exceed their budget limitations is choosing the products needed for your remodel. It’s important to pick out everything you’ll want and need for the remodel before it even begins. This helps you to get a better idea of the entire project’s cost and avoid unexpected expenses that can otherwise be unavoidable.

Prioritize Lighting

Many homeowners underestimate the ambient effect that the right lighting can have on a kitchen remodel without breaking your budget. But experts say that both overhead lighting as well as under-cabinet lighting can really pack a punch.

“Hang well-designed pendants for style and light, and make sure overhead lighting is bright and concentrated in areas where the cook will be working,” writes Alyson McNutt on HGTV.

Don’t Move Utilities

Finally, some homeowners don’t quite realize the costs associated with simply relocating kitchen appliances or the plumbing that goes with them. Plumbing companies say it costs about $5,000 to move an appliance like a dishwasher or gas stove to a different area of your kitchen. Of course, this varies based on plumbing contractors and electricians, but it’s definitely worth it to explore your options when it comes to maintaining the same utility layout of your kitchen.

A minor kitchen remodel has an average return on investment (ROI) of 82.7%. Understanding how to find the perfect balance between cost and quality is the key to making the most of any remodeling job. For more information about commercial plumbing services, contact HJ Pertzborn Plumbing and Fire Protection.